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Forum: VirtualDJ Technical Support

Topic: Sound distortion using Hercules Inpulse 500 (both ASIO and WASAPI)
I'm having issues since investing in a new laptop. I've upgraded to a Lenovo Legion 5, which includes an nVidia GeForce 4060 graphics card. The upgrade now allows me to separate stems in real time, which is great. However, I'm having real issues with my Hercules Inpulse 500 and, to date, haven't been able to use it properly live as using any of its audio out options results in a lot of unwanted noise.

I've tried all sorts of buffer sizes in the ASIO options and when I try to switch to WASAPI, Virtual DJ pretty much stops responding and no audio comes out at all. I've even tried completely removing the Nahimic software which comes bundled with the Lenovo Legion (a sort of sound optimiser for movies/gaming etc), but that hasn't helped.

If I use the on-board Realtek audio, it all sounds great and the controller behaves as normal, but of course I lose the headphone out functionality of the controller, which isn't ideal at all. I've tried all sorts of solutions from various forums, but no joy so far.

Does anyone else have a similar experience and potentially a solution I could try?
 

Posted 3 days ago @ 12:19 pm
Have you reinstalled Windows from scratch? It's a bit of a pain but you can download Windows 11 from Microsoft and put it on a USB. With my Lenovo Ideapad I had to put the Wi-Fi drivers on another USB, if I recall correctly.
 

PhilW wrote :
Have you reinstalled Windows from scratch? It's a bit of a pain but you can download Windows 11 from Microsoft and put it on a USB. With my Lenovo Ideapad I had to put the Wi-Fi drivers on another USB, if I recall correctly.


I also highly recommend that. I had similar troubles, whatever I did (updating Geforce drivers, updating windows, new power plan, ...) did not help. Then I just reinstalled a clean Windows version directly from Microsoft , without all the unnecessary stuff your laptop vendor would install, and things work fine now. I hope it lasts.