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Forum: VirtualDJ Technical Support

Topic: Crashing in POI editor
Hello,

Virtual DJ is carshing on me in the POI editor. The screen goes black and I lose the sound, and I eventually have to hard restart my computer.

Is there any way to debug this? I can consistently reproduce the problem. I am using version 2025 b8528.
 

Posted Fri 04 Apr 25 @ 4:19 pm
Note: I am using a brand new XMG Evo 14.
 

Also happening in the Track Cleaner.
 

Details of the file you're trying to edit? File format? Audio or video? Size?

What were you doing? List the steps you took to reproduce the crash.

I was using the POI editor earlier and didn't experience problems.
 

File type probably isn't the issue, seems like it's popup editor windows, new machine I'd suggest graphic driver update, or maybe even down grade.
 

Yes, it seems related to the popup editor windows. So far I managed to trigger it in the following windows:
* POIs Editor
* Track Cleaner
* Automix Editor

I updated my graphics and audio drivers to the latest versions, but am still having crashes. I am now afraid to use these modes in live performances.

I was wondering if there are some logs we could inspect to understand what is happening?
 

When does it crash? Is it crashing as soon as the window opens, before you do anything else?

What GPU and drivers? There's been a problem recently with NVIDIA drivers.

 

I have an AMD Radeon 780M, integrated in the AMD Ryzen 7 8845HS. Running the latest drivers 25.5.1 (but older drivers have the same issue).

The timing is random, sometimes it crashes as soon as I start playing in one of the editors. Sometimes it takes longer. Once it even crashed without me opening any of the editors.

I tried a lot of things so far (updating drivers, rolling back, tweaking VDJ options), nothing worked... This is driving me crazy.
 

I have similar problems. In my case, the whole display freezes, but most time it will continue after several seconds. The music and the controller are usually still behaving. It can crash too. It's definitely linked to the POI and BPM editors, maybe others too, but it never happens if I just mix. It doesn't happen straight away, it can take several editions of several songs.

FLX4, Surface Pro 10, Intel Core Ultra 7, Windows 11, VDJ2025 8528