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Forum: VirtualDJ Technical Support

Topic: MacOS + Denon Prime 4+, missing illumination and function
Hi all togehter,

I switched from Win10 to a new Macbook pro - the Denon Prime 4+ is still the same.
- Virtual DJ is the newest version, MacOS is the newest one, Denon Software (controller) is the newest one

When I connect the Win10 Notebook to the controller everything works fine.
Then I connect the Macbook with the controller (same usb cable), the prime4+ is shown as external drive, Virtual DJ starts
Problems:
- the complete illumination at the performance pads are off, the hotcues are there in virtual dj but not shown on the pads
- the whole FX segment is not working
- the cue buttons are not illuminated
- the Main volume is working, the volume of the single channels are not working

Do you have any idea what I might be doing wrong?

Thx for your help!
 

Posted Tue 28 Jan 25 @ 5:32 pm
I installed a Brand new Version of VDJ, with a new Database and empty settings... The problem stays the same.
Ideas anyone?