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Forum: VirtualDJ Technical Support

Topic: I can't use the controller controls - only the computer
I'm using a Numark Pro 3 controller and I can't use the controller's buttons just the computer. I have tried reinstalling virtual DJ, I reinstalled the drivers and I still can't get it to work. I have a pro license so that shouldn't be the problem. I think I need to get a pop up giving permission to use the sound card but I'm not getting that pop up
 

Posted Thu 23 Jan 25 @ 4:22 pm
DJBornandGrow wrote :
...I reinstalled the drivers

what drivers ? Mixtrack doesnt have any

Many users have succeeded by ...
- trying all USB ports of computer
- trying with different USB cable
- trying with old USB 2.0 ports or USB 2.0 (powered) hub
 

On this subject Babis, I have had issues with the MCX8000 controller losing sound after a non-specific period of time (sometimes up to 4 hours) on both ASIO and WASAPI and someone else pointed out it could be an issue using a USB2 controller on a new computer with USB3 / Thunderbolt ports.

Is there an adapter available that can convert thunderbolt to USB2?

It doesn't happen on all laptops but I have had to return previous ones as I couldn't figure out what the issue was.