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Forum: VirtualDJ Technical Support

Topic: Denon DJ MC6000 MK2: right platter not making sound on backspins (only) on deck 2. Solution needed.
Hey. I have a problem since a few days. I think it was related with an VDJ update, but I am not sure, because the time span of when I discovered this and the update. It was an update short before VDJ 2025. However...

When I am in vinyl mode and turn the platter back, there is no sound in this moment. But just on deck 2. On deck 4 it works like intended. I returned to the controller factory mapping without success - still no sound when screwing the deck 2 back.

So I assume it is a software bug. Because hardware it can''t be (I think), because deck 4 works like intended. How could I find a solution? Where could I tell the VDJ team about that (because I really think this bug comes from the software).

Greetings & and thank you for your time to assist me.
 

Posted Wed 11 Dec 24 @ 12:17 am
Disable smartScratch in settings for all decks
 

This solved my "problem". Thank you so much! I wasn't aware of this function, can't remember that I ever saw or even ticked it, but however it was "per deck" and deck 2 was enabled... And because I don't like to search responsibility in other places than me, lets say "Maybe I was drunken and ticked it..."

Once again: Thank you for taking your time to help me out!